Privacy policy
Last updated: 28 October 2026
Protecting your personal data matters to us. This page explains what data we collect through rts-trans.com and in our exchanges with you (customers, prospects and driver candidates), why, how long we keep it and what your rights are, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.
1. Data controller
The controller of your personal data is:
SARL ROYAL TRANS SOLUTIONS (RTS – Royal Trans Solutions)
1 rue de la Haye, 67300 Schiltigheim, France
21 rue du Ried, 67850 Herrlisheim, France
SIREN 899 774 673
2. Data we collect
“Request a quote” form
Name, email address, phone number, departure and arrival locations, type and weight of goods, content of your message.
Contact by email, phone or WhatsApp
The information you choose to send us: identity, contact details, the subject of your request and any attachments.
Job applications (drivers and other positions)
Identity, contact details, languages spoken, work experience and, if your application moves forward, the documents required for the job: driving licence, driver card, professional qualification (CPC or equivalent), and residence permit or work visa where the law requires us to check the right to work.
Technical data
When you visit, our host automatically records technical logs (IP address, date and time, pages viewed, browser type) needed for website security. We use no analytics or advertising tools.
3. Why we use your data (purposes and legal bases)
| Purpose | Legal basis (GDPR) |
|---|---|
| Answering your quote request and preparing a transport offer | Pre-contractual steps taken at your request (Art. 6(1)(b)) |
| Performing and monitoring transport services, invoicing | Performance of the contract (Art. 6(1)(b)) and legal accounting obligations (Art. 6(1)(c)) |
| Answering your questions and maintaining the business relationship | Our legitimate interest (Art. 6(1)(f)) |
| Reviewing applications and recruiting | Pre-contractual steps (Art. 6(1)(b)); right-to-work check: legal obligation (Art. 6(1)(c)) |
| Keeping the website secure and preventing abuse | Legitimate interest (Art. 6(1)(f)) |
Your data is never sold or used for marketing by third parties. No automated decision-making or profiling takes place.
4. How long we keep your data
- Quote requests without follow-up and prospects: 3 years from the last contact.
- Customers: for the duration of the business relationship, then 3 years; accounting documents and invoices are kept for 10 years (legal obligation).
- Unsuccessful candidates: 2 years after the last contact, unless you ask for earlier deletion. Data of hired candidates goes into the employee file.
- Technical logs: 12 months maximum.
5. Who can access your data
- Authorised staff of RTS – Royal Trans Solutions (operations, human resources, management), only as far as they need it;
- Our web host: Hostinger International Ltd (Cyprus, European Union);
- If you write to us on WhatsApp: WhatsApp Ireland Ltd (Meta group), which processes messages under its own terms;
- Google Ireland Ltd, for the address suggestion service of the form on the Contacts page and the map if you display it;
- Administrative or judicial authorities, only where required by law.
6. Transfers outside the European Union
We do not ourselves transfer your data outside the European Union. Some third-party services (WhatsApp if you write to us there, the Google Maps map if you display it, and the Google Maps address suggestion service used by the form on the Contacts page) may involve transfers to the United States; these companies rely on the EU–US Data Privacy Framework or on the European Commission's standard contractual clauses.
7. Security
The website is only available over an encrypted connection (HTTPS), forms are protected against fraudulent submissions and access to data is limited to authorised people.
8. Your rights
You have the right to access, rectify and erase your data, to restrict or object to its processing and to data portability, as well as the right to give instructions on what happens to your data after your death.
To exercise these rights, write to info@rts-trans.fr or by post to the address above. We reply within one month. If we have reasonable doubts about your identity, we may ask for proof.
9. Complaints
If you believe your rights are not being respected, you can lodge a complaint with the French data protection authority: CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 — www.cnil.fr.
10. Cookies
The website only uses strictly necessary cookies. Details are in our cookie policy.
11. Changes
This policy may be updated. The date of the last update is shown at the top of the page.